🗑️ Request to Erase Personal Data

You have the right to ask us to erase personal data we have on file. Please complete the form below. To protect your privacy, we'll verify your identity before taking action.

What you must provide:

  • Full Name (including maiden name or other names used)
  • Email Address
  • Phone or WhatsApp number
  • Contact channels we've used to reach you (Phone, WhatsApp, Email, Social Media, Other)

How the process works:

  1. We will verify your identity using the contact info you provide.
  2. We will review your request and determine what data can legally be erased.
  3. We will delete all personal data we are allowed to remove, and we will inform you which records, if any, cannot be erased due to legal or regulatory obligations.
  4. You will receive a confirmation once we complete the erasure process.

Important:

  • We have 10 business days to comply with your request.
  • All information related to payments, refunds, or cancellations cannot be erased because we must keep it for the company's tax responsibilities.
  • If you ask us to erase your information, we will not be able to recover it in the future. If you later request a new service, you will need to provide your documents again.
  • Some data may be retained to comply with legal requirements (e.g. tax records, case filings, financial documents).
  • We will keep minimal metadata (e.g. request timestamp) to ensure accountability and protect against misuse or disputes.

By submitting this request, you acknowledge that you understand the above and confirm you are the person requesting deletion.

Channels of contact (mark all that apply where we had communication with you)

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DNExpress Doble Nacionalidad Express

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