Submit a Refund Request

Refund Policy Summary

For your convenience, the following is a brief summary of DNExpress’s refund policy. It is provided only to make the refund request process easier to understand. This summary is not the Refund Policy, does not modify or replace DNExpress’s Terms and Conditions, and should not be interpreted as the complete Refund Policy. For the actual terms governing refunds, please review the full Refund Policy linked below.

Before You Submit a Refund Request

DNExpress charges for professional services, administrative work, case analysis, document handling, preparation, coordination, and procedural management. Payment is for services performed and is not a payment for a guaranteed government approval or result.

Once work on a case has begun, fees are generally earned as services are performed. As a result, payments are generally non-refundable for work already performed or costs already incurred.

Please keep in mind:

• Refunds are not automatic. Every valid refund request is reviewed individually based on the circumstances of the case, work already performed, the stage of the process, and costs already incurred.
• Government, court, filing, appointment, and other third-party fees are non-refundable once paid or incurred.
• Services already performed or partially performed are generally non-refundable.
• A voluntary cancellation, change of mind, personal or financial circumstances, government delays, or a decision not to continue does not automatically create a right to a refund.
• Birth certificate search/location service fees are non-refundable, even when the requested record cannot be located, because the service being provided is the search and related work rather than a guaranteed result.
• Errors or discrepancies already existing in original government vital records are not errors created by DNExpress. If a separate correction is necessary, additional procedures, time, and fees may apply.
• A complaint regarding communication or follow-up does not automatically qualify a case for a refund. Such requests are reviewed based on the services performed, case status, and DNExpress’s established follow-up procedures.

DNExpress may, at its discretion and depending on the circumstances, approve a partial or full refund when appropriate.

Read the Complete Refund Policy

The statements above are only a simplified summary. Your refund request and any determination regarding a refund are governed by DNExpress’s complete Terms and Conditions and Refund Policy, not by this summary.

[READ THE COMPLETE REFUND POLICY]

By submitting the form below, you are requesting that DNExpress review your case for a possible refund. Submitting a request does not mean that a refund has been approved or is owed.