DNExpress Terms & Conditions  PLEASE READ THESE TERMS CAREFULLY:

BY CLICKING “I ACCEPT” OR SIMILAR LANGUAGE, PLACING AN ORDER OR PURCHASING THE SERVICES USING THE ONLINE FUNCTIONALITY WE MAKE AVAILABLE, OR BY OTHERWISE ACCESSING OR USING THE SERVICES, YOU

AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE PRIVACY POLICY, AND ANY OTHER TERMS INCORPORATED BY REFERENCE (TOGETHER, THESE “TERMS”). THESE TERMS DO NOT ALTER IN ANY WAY THE TERMS OR CONDITIONS OF ANY OTHER AGREEMENT YOU MAY HAVE WITH US, OUR SUBSIDIARIES, OR AFFILIATES, IN RESPECT OF ANY OTHER SERVICES, WEBSITES OR OTHERWISE. IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, YOU WILL BE ELIGIBLE FOR OUR SERVICES PROVIDED. YOUR USE OF THE SERVICE, AND DNEXPRESS’ PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY DNEXPRESS AND BY YOU TO BE BOUND BY THESE TERMS.

1. INTRODUCTION

1.1. Please read these Terms and Conditions (“Terms”) carefully before hiring any services from Doble Nacionalidad Express LLC (hereinafter referred to as

“DNExpress,” “we,” “us,” or “our”). These Terms govern all services provided by DNExpress to you and, where applicable, to any relatives for whom you request services (collectively, the “Client”).

By hiring, engaging, or paying for any DNExpress services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1.2. Doble Nacionalidad Express LLC is a binational professional services company operating in the United States of America and Mexico. DNExpress is duly organized and registered as a Limited Liability Company (LLC) under the laws of the State of Wyoming, United States of America, and operates in Mexico through its affiliated entity Doble Nacionalidad Express, Sociedad de Responsabilidad Limitada de Capital Variable, registered in the State of Baja California, Mexico.

DNExpress provides professional, administrative, and legal-support services designed to assist clients with services including but not limited to:

• Obtaining Mexican or United States citizenship, when legally eligible.
• Correcting, locating, and obtaining vital records.
• Processing name change matters, when applicable.
• Scheduling passport, consular, or government appointments.
• Assisting and appearing before government offices or consulates on behalf of clients, when permitted by law.
• Providing legal assistance and representation in Mexico.
• Providing legal assistance in the United States, only when authorized by applicable licenses and by law.
• Certified and legal document translations.
• Apostille and documents authentication services.
• Certification and recognition of foreign documents.
• Lawful retrieval and processing of personal or civil records at the client’s request.

DNExpress provides services as a professional service provider and does not guarantee the outcome of any governmental, administrative, or legal process, as such outcomes depend on third-party government authorities beyond DNExpress’s control.

2. DEFINITIONS

2.1. For the purposes of these Terms and Conditions, the following terms shall have the meanings set forth below. Defined terms may be used in the singular or plural, as the context requires.

2.1.1. Agent

An employee, contractor, or authorized representative of DNExpress or any of its affiliated entities who is assigned to assist with a Client’s case or to provide information regarding DNExpress services.

2.1.2. Client

Any individual who contacts, consults with, hires, or pays for services offered by DNExpress, whether such services are provided free of charge or for a fee, including but not limited to in-person, telephone, virtually or through email.

2.1.3. Dual Citizenship

DNExpress’s main service, consisting of professional assistance in obtaining Mexican citizenship for eligible clients who were born under a different nationality, subject to applicable laws and government approval.

2.1.4. Services

The full portfolio of professional, administrative, and legal-support services offered by DNExpress, as described on its website, in service agreements, invoices, or communications with the Client.

2.1.5. Personal Information

Any information relating to an identified or identifiable Client or the Client’s relatives, including but not limited to names, addresses, phone numbers, email addresses, identification documents, civil records, and similar data processed by DNExpress in connection with the Services provided.

By contacting or hiring DNExpress, the Client authorizes the handling of Personal Information strictly in accordance with DNExpress’s Privacy Policy and Data Processing Agreement.

2.2. Case Classifications

2.2.1. Perfect Case

A case reviewed by DNExpress in which the Client’s documentation meets the eligibility criteria established by Mexican authorities for the processing of Mexican citizenship without the need for additional legal or judicial procedures.

2.2.2. Non-Perfect Case

A case reviewed by DNExpress in which the Client’s documentation does not meet standard eligibility criteria and requires additional legal, administrative, or judicial steps before the citizenship process may begin.

2.2.3. Judge’s Authorization

A legal pathway applicable to certain Non-Perfect Cases in which a civil or peace judge in Mexico reviews the matter and, at the judge’s discretion, authorizes the continuation of the citizenship process despite existing irregularities.

 The Client acknowledges that:

• Such authorization is discretionary.
• No written judicial resolution, docket number, or copy may be issued.
• DNExpress does not guarantee approval under this pathway.

2.3. Vital Records & Civil Registry Services

2.3.1. Recovery of Unregistered or Lost Mexican Birth Certificates

A service applicable when a Mexican birth record cannot be located due to force majeure circumstances, including but not limited to a fire, flooding, destruction of archives, civil unrest, deterioration of records, or loss caused by pests or mold. This service involves presenting evidence, testimonies, and supporting documentation before a competent judge to establish the birth of the individual and request a temporary or judicial reissuance of the birth certificate, subject to judicial approval.

2.3.2. Amendment or Document Correction

A legal process whereby DNExpress assists the Client in correcting errors or inconsistencies in civil or vital records before the appropriate authorities in order to allow the continuation of a citizenship or immigration process.

2.3.3. Digitization of Mexican Birth Certificates

A service through which DNExpress submits an existing handwritten or outdated Mexican birth certificate to the relevant state authorities for digitization, certification, and inclusion in the official Mexican vital records platform (“digitalización de actas de nacimiento”).

2.3.4. Birth Certificate Search Service

A service in which DNExpress conducts a search for vital records in Mexico or the United States based on information provided by the Client.

 The Client acknowledges that:

• Records may or may not be located.
• Search fees are non-refundable
• Authorities often do not issue receipts, order numbers, or written proof of searches.

2.3.5. Registration of Foreign Death or Marriage Certificates in Mexico A service through which DNExpress assists the Client in registering a marriage or death that occurred outside of Mexico with Mexican vital records authorities, thereby legally recognizing the act in Mexico. A service through which DNExpress assists the Client in registering a marriage that occurred outside of Mexico with the Mexican Civil Registry (Inscripción de Matrimonio). This ensures official recognition of the marital union within Mexico for all legal, tax, and administrative purposes. The Client acknowledges that this registration is often a prerequisite for secondary processes such as inheritance, property rights, or immigration benefits. Recognition is subject to the verification of the foreign document and approval by Mexican governmental authorities. A service through which DNExpress assists the Client in registering a death that occurred outside of Mexico with the Mexican Civil Registry. This service is designed to ensure official recognition of the death for legal and administrative purposes, including but not limited to: repatriation of remains, funeral arrangements, estate and bank account recovery, and the legal protection of the deceased’s identity. The Client acknowledges that final recognition is subject to the approval of Mexican governmental authorities.

2.3.6. Nullification of an Irregular Mexican Birth Certificate

 A judicial process applicable when a Client possesses both a United States birth certificate and an irregular Mexican birth certificate. DNExpress assists in obtaining a court order directing the nullification of the Mexican record when the foreign birth certificate reflects the true place of birth.

2.4. Additional Services

2.4.1. Apostille Services

The procurement of apostilles for official documents issued in Mexico or the United States to allow their legal use in foreign jurisdictions, in accordance with applicable international conventions.

2.4.2. Translation Services

Certified translation of documents between English and Spanish performed by DNExpress or its authorized translators.

2.4.3. Name Change Services

Legal assistance in obtaining and registering a court-ordered name change before the appropriate authorities.

2.4.4. Express VIP Service

An optional expedited service offered to certain Clients seeking prioritized processing. The Client acknowledges that expedited handling does not guarantee faster government action or outcomes.

2.4.5. Passport Appointment Obtainment

Assistance in securing passport or consular appointments on behalf of the Client, subject to availability determined by the issuing authority.

2.4.6. Notary Public Services

Notarial services performed by licensed California Notaries Public engaged by DNExpress, subject to applicable California notary laws.

2.4.7. Mexican Residencies

Provide our legal expertise and in-person assistance through the process of obtaining Mexican temporary or permanent residency, taking into account that the Mexican government (INM) makes the final decision on your appointment timing and residency obtention.

2.4.8. U.S. Visa

Procedure through which a non-immigrant foreign citizen is able to obtain a business/tourist visa for the entry, exit and temporary stay in the United States of America. Visas can be for tourism, work or immigration purposes.

2.4.9. U.S. residency

Service which DNExpress offers to foreign citizens who share a family bond in a specific degree with a United States citizen or permanent resident, in order to themselves obtain residency in the United States and migrate to said country in a legal matter.

2.4.10. U.S. Citizenship

Service offered to eligible applicants to obtain their United States citizenship.

This service is destined to those who already hold permanent residency in the United States and qualify for a naturalization procedure. They may obtain a Certificate of Naturalization by the end of the process.

Es un servicio que ofrece DNExpress que califican para la obtención de su ciudadanía americana, este servicio está destinado para lo clientes que cuentan ya con una residencia permanente en estados unidos y califican para un proceso de naturalización. Resultado certificado de Naturalización

2.4.11 CRBA (Consular Report of Birth Abroad)

Assistance to obtain a Consular Report of Birth Abroad, the document which grants United States citizenship to anyone under 18 who was born in a foreign country to a United States citizen parent(s).

2.4.12. U.S. Passport

Guidance for the process of obtaining a United States passport, validating the holder’s U.S. citizenship and enabling them to travel cross-borders.

2.4.13. Legal Consultation On General Matters.

DNExpress attorneys may be able to provide virtual or in-person legal guidance on varied subjects of Mexican Law, but are prohibited from consulting or undertaking cases that are not relevant or directly related to the legal branch in which DNExpress provides its services. Among the legal branches DNExpress will not under any circumstances provide representation including but are  not limited to: criminal and labor law.

2.4.14. SENTRI Program (Secure Electronic Network for Travelers Rapid Inspection)

SENTRI is a Trusted Traveler Program (TTP) administered by U.S. Customs and Border Protection (CBP), designed to facilitate expedited land border crossings into the United States from Mexico and Canada.  DNExpress provides administrative and professional assistance related to the SENTRI application process, including document preparation and submission support. DNExpress does not control approval decisions, inspection scheduling, or processing times, all of which are determined solely by U.S. Customs and Border Protection.

2.4.15. GLOBAL Entry Program

Global Entry is a Trusted Traveler Program (TTP) administered by U.S. Customs and Border Protection (CBP) for frequent international travelers, primarily those entering the United States by air, though it also applies to land and sea entries.DNExpress provides application assistance and procedural support for the Global Entry program. Approval, eligibility determinations, interview requirements, and final admission remain exclusively within the authority of U.S.

Customs and Border Protection.

3. ELIGIBILITY

3.1. To hire or use DNExpress services, the Client must be at least eighteen (18) years of age or must be the legal parent or legal guardian acting on behalf of a minor.

3.2. By hiring, engaging, or paying for DNExpress services, the Client warrants that:

a) They are at least eighteen (18) years old, or is legally authorized to act on behalf of a minor;
b) They have not been previously suspended, restricted, or refused
services by DNExpress due to violations of prior agreements or applicable law;
c) They have the legal capacity to enter into a binding agreement; and
d) Their use of DNExpress services complies with all applicable laws, regulations, and governmental requirements in the United States, Mexico, and any other relevant jurisdiction.

3.3. DNExpress reserves the right to refuse, suspend, or terminate services if it determines, in its reasonable discretion, that the Client does not meet eligibility requirements or has provided false, misleading, or incomplete information.

4. AGENCY APPOINTMENT

4.1. To the extent necessary for DNExpress to perform the Services hired by the Client, the Client hereby appoints DNExpress as the Client’s limited agent and authorized representative solely for administrative, procedural, and service-related purposes connected to the Services purchased.

4.2. This limited agency authorization includes, when applicable:

a) Preparing, submitting, and filing applications, forms, and supporting documentation with governmental authorities or public institutions on the
Client’s behalf;
b) Communicating with federal, state, or local governmental entities, civil registries, consulates, courts, or other organizations in connection with the
Services;
c) Requesting, purchasing, obtaining, and retrieving certified or non-certified vital records (including, but not limited to, birth, marriage, and death certificates) on behalf of the Client or the Client’s direct relatives, when permitted by applicable law and required for the Services;
d) Receiving information, notices, responses, or requests related to applications, records, or filings submitted on the Client’s behalf;
e) Responding to procedural or administrative inquiries from governmental
entities or organizations, based on information provided by the Client; and
f) Performing other administrative or procedural actions reasonably necessary to carry out the Services purchased by the Client.

4.3. This agency appointment is limited in scope and does not authorize DNExpress to:

• Act beyond the services hired by the Client;
• Provide legal representation in jurisdictions where DNExpress or its representatives are not licensed or authorized to do so;
• Make substantive declarations, sworn statements, or undertake the client’s representation without their knowledge or consent.

4.4. The Client acknowledges that DNExpress’s role as agent does not create a power of attorney unless expressly executed in writing, and that DNExpress does not control or influence decisions made by governmental authorities.

5. SCOPE OF SERVICES

5.1. DNExpress provides professional, administrative, and legal-support services designed to assist Clients with immigration, nationality, vital records and any and all related governmental procedures in the United States and Mexico.

5.2. The Services provided by DNExpress may include, without limitation:

i) Obtaining Mexican or United States citizenship, when legally eligible.
ii) Correcting, locating, and obtaining vital records. iii) Processing name change matters, when applicable. iv) Scheduling passport, consular, or government appointments.
v) Assisting and appearing before government offices or consulates on behalf of clients, when permitted by law. vi) Providing legal assistance and representation in Mexico.
vii) Providing legal assistance in the United States, only when authorized by applicable licenses and by law.
viii) Certified and legal document translations. ix) Apostille and documents authentication services.
x) Certification and recognition of foreign documents.
xi) Lawful retrieval and processing of personal or civil records at the client’s request.

5.3. DNExpress’s Services are limited to assistance, preparation, submission and procedural support. DNExpress does not guarantee the approval, acceptance, issuance, timing, or outcome of any application, petition, record, appointment, or governmental process, as all final determinations are made exclusively by government officials.

5.3.1. Estimated Timelines Not Guaranteed.

Any timelines, estimates, or timeframes provided by DNExpress (whether verbally, in writing, on its website, or in onboarding instructions) are good-faith estimates only and are not guarantees. Actual timelines may vary due to factors outside DNExpress’ control, including governmental processing times, backlogs, holidays, document requirements, and policy changes.

5.4. DNExpress does not control and shall not be responsible for the following:

a) Government processing times, delays, denials, backlogs, system outages, or suspensions of services;
b) Decisions, determinations, or discretionary actions made by vital records authorities, courts, consulates, or other governmental agencies or departments;
c) Errors, omissions, or inaccuracies in documents or information provided by the Client or by third parties as well as government agencies or departments;
d) The availability, scheduling, cancellation, or rescheduling of appointments, records, or governmental services; or
e) Changes in applicable laws, regulations, internal government policies, or official procedures.

5.5. Except where expressly stated and legally authorized, DNExpress does not provide legal representation in court proceedings in the United States. Any legal representation in Mexico is provided only when permitted by law and limited to the scope agreed upon with the Client.

5.6. The Client acknowledges that DNExpress relies on the accuracy, completeness, and truthfulness of the information and documents provided by the Client. DNExpress shall not be responsible for unfavorable outcomes resulting from incomplete, inaccurate, false, or misleading information provided by the Client or third parties.

5.6.1. Preliminary Review; No Exhaustive Verification.

Any initial case review, eligibility review, or “Perfect Case” determination is based on the information and documents provided by the Client at the time of reviewing their case and is preliminary in nature. The Client acknowledges that DNExpress’ review is not exhaustive and may not reveal all issues until governmental authorities review the matter or until additional records are obtained. DNExpress is not responsible for delays, added steps, or additional procedures resulting from information that was incomplete, unavailable, or unknown at the time of the initial review.

5.7. Certain Services may require additional legal, administrative, or judicial requirements depending on the Client’s case classification (including Perfect Cases, Non-Perfect Cases, or Judge Authorization cases). Such additional steps may involve additional fees, time, or documentation, which will be communicated to the Client prior to proceeding.

5.8. DNExpress reserves the right, in its reasonable discretion, to refuse, suspend, or terminate Services, with or without prior notice, if:

a) The Client fails to timely provide required documentation or information;
b) The Client provides false, inaccurate, incomplete, or misleading information;
c) The Client fails to make required payments when due;
d) Continued performance would violate applicable law, professional standards, or ethical obligations;
e) The Client breaches any provision of these Terms and Conditions; or
f) The Client engages in abusive, threatening, harassing, discriminatory, or profane conduct, including the use of foul or offensive language, toward DNExpress employees, agents, contractors, or representatives.

6. FEES & PAYMENT TERMS

6.1. The fees charged by DNExpress are based on the professional services rendered, administrative work performed, government fees and time invested in the Client’s case, and not on the outcome of any application, petition, or governmental process.
6.2. All fees quoted by DNExpress include applicable service fees and taxes, unless expressly stated otherwise in writing.
6.3. DNExpress may require payment in full or partial payment prior to the commencement of Services, and may also require installment payments depending on the nature and complexity of the Client’s case.

6.3.1. Acknowledgment of Service Description Prior to Payment.

Before making any payment, the Client acknowledges reception and complete review of the applicable service description, scope, and pricing terms as provided by DNExpress through its website, written communications, invoices, or onboarding instructions. The Client further acknowledges that payment confirms their understanding of which service is being hired and what is included and excluded in it.

6.4. Certain services are offered at a base rate applicable only to Perfect Cases, meaning cases that meet eligibility requirements without the need for additional legal or judicial procedures.

If a case is determined to be a Non-Perfect Case, DNExpress will inform the Client of the additional steps, time, and fees required before proceeding. No additional work will be performed without the Client’s approval.

6.5 Failure to make any required payment when due authorizes DNExpress, at its sole discretion, to suspend, pause, or terminate Services immediately, even if the case has already commenced or governmental procedures have been initiated. The Client expressly acknowledges that:

a) Many Services involve sequential procedural steps before
governmental authorities;
b) Interruptions caused by non-payment may disrupt the procedural order
of the case; and
c) Such disruption may indirectly affect timelines, eligibility positioning,
appointment availability, or overall case progression

DNExpress shall not be liable for any delay, adverse consequence, loss of priority, or procedural impact resulting from a suspension or pause caused by the Client’s failure to make timely payment.

Suspension or termination of Services for non-payment shall be without prejudice to DNExpress’s right to collect outstanding balances, pursue legal remedies, or enforce any other rights under these Terms.

6.6. Government fees, court fees, filing fees, third-party charges, and similar costs imposed by governmental authorities or service providers are not controlled by DNExpress and may be subject to change without notice.
6.7. DNExpress reserves the right to adjust fees if additional work becomes necessary due to circumstances beyond DNExpress’ control, including but not limited to changes in law, government requirements, or inaccuracies in information provided by the Client.
6.8. The Client acknowledges that work on a case may begin immediately upon receipt of payment, and that fees are earned as services are performed. The Client acknowledges and agrees that payment constitutes authorization for DNExpress to begin work, including document review, case preparation, communications with authorities, record requests, submissions, and other tasks reasonably necessary to perform the services accordingly to achieve the desired results.

7. REFUND POLICY

7.1. DNExpress charges fees for professional services rendered, administrative work performed, case analysis, document handling, preparation, coordination, and procedural management. Fees are earned for the work performed and are not contingent upon governmental approval, issuance of documents, or final outcomes, unless expressly stated otherwise in writing. The Client acknowledges that:

a) DNExpress’s services involve time, expertise, administrative effort, and
operational costs that are incurred regardless of the final governmental decision;
b) Governmental agencies operate independently, and DNExpress does
not sell or guarantee approvals; and
c) Payment is for professional services, not for the purchase of a
guaranteed result.

Accordingly, fees paid to DNExpress are generally non-refundable once services have commenced, except as expressly provided in these Terms.

Notwithstanding the foregoing, DNExpress may, at its sole discretion and on a case-by-case basis, issue partial or full refunds when deemed appropriate. The existence of a refund policy does not create an automatic right to a refund in any circumstance.

Governmental fees, third-party fees, appointment fees, filing fees, and costs paid to external entities are non-refundable once submitted or incurred..

7.2 Once services have begun, fees are earned as these are performed. The Client acknowledges that DNExpress may begin work immediately upon receipt of payment.

7.3 All refund requests must be submitted exclusively through DNExpress’ official refund request form, available at:

https://doblenacionalidadexpress.com/refund-request/

Refund requests submitted by email, phone, social media, chargeback platforms, or any other method will not be considered valid.

7.4. Refunds, if any, are not automatic and are reviewed on a case-by-case basis, taking into account services already performed, administrative work completed, and third-party costs incurred.

7.5. No refunds shall be issued for:

a) Government fees, court fees, filing fees, or third-party charges;
b) Services already performed or partially performed;
c) Delays, denials, or adverse outcomes caused by government authorities;
d) Suspension or termination of services due to the Client’s failure to provide  required documentation or information;
e) Suspension or termination of services due to the Client’s failure to make
required payments;
f) Suspension or termination of services due to abusive, harassing, or  inappropriate conduct toward DNExpress staff; or
g) Cases involving false, inaccurate, or misleading information provided by the Client.

7.6 If the Client voluntarily requests termination of services after steps of it have already been completed, DNExpress may, in its sole discretion, issue a partial refund for unperformed Services, if any, after deducting administrative costs and work already completed.

7.7 Initiating a chargeback or payment dispute without first submitting a refund request through the official refund request form may be considered a material breach of these Terms and Conditions.

7.8. Client-Initiated Cancellation (No-Fault DNExpress)

If the Client hires DNExpress, submits documentation, and DNExpress has commenced work on the Client’s case, DNExpress shall have no obligation to issue any refund if the Client voluntarily cancels, withdraws, or abandons the Services for reasons not attributable to DNExpress’s performance.

Such reasons include, but are not limited to:

a) The Client solely deciding not to continue with the process;

b) Personal, financial, family, or travel-related reasons;

c) Delays inherent to governmental or judicial processes;

d) Advice received from third parties; or

e) The Client’s unwillingness or inability to continue the process.
f) Fees paid in such circumstances are deemed earned for services rendered and administrative work performed.

7.9. Restoration of Process and Retention of Deposit.

In certain cases, DNExpress may, at its discretion, be able to stop an ongoing process, attempt to restore the matter to its original state, and return original documents to the Client.

The Client acknowledges and agrees that such actions require the expenditure of time, professional effort, administrative resources, and monetary costs covered by DNExpress.

Accordingly, if the Client cancels or requests termination of services for reasons not attributable to DNExpress’s performance, DNExpress reserves the right to retain any deposit or portion of fees paid as compensation for services rendered, resources expended, and work performed up to the date of cancellation.

No refund shall be owed for services already performed or costs incurred, even if the underlying process is discontinued at the Client’s request.

7.10. Inability to Refund Birth Certificate Search / Location Services Fees

The Client acknowledges that birth certificate search or location services involve inquiries with governmental authorities and vital records agencies whose records may be incomplete, destroyed, inaccessible, or nonexistent.

Accordingly, no refunds shall be issued for birth certificate search or location services regardless of whether the requested record is located, as the outcome of such searches is entirely dependent on third-party authorities and is not attributable to DNExpress’s performance.

The Client further acknowledges that governmental authorities often do not issue receipts, confirmation numbers, or written proof of searches performed and thus, DNExpress is not obligated to provide such documentation.

7.11. Communication, Follow-Up, and Refund Requests

The Client acknowledges that DNExpress follows a structured case management and follow-up procedure, which is explained to the Client through initial case instructions, onboarding materials, or written communications.

The Client understands and agrees that:

a) Follow-ups are provided at specific stages of the process, and not continuously given by DNExpress to client.
b) Certain stages of governmental, administrative, or judicial procedures do not generate updates until an action or response is issued by the relevant authority; and
c) DNExpress is not obligated to provide constant or real-time follow-up outside of its established procedures.
d) Client may always request an update on the case.

7.12. A Client may submit a refund request alleging lack of communication or insufficient follow-up; however, DNExpress is not obligated to issue a refund on this basis.

All such requests shall be reviewed on a case-by-case basis, and DNExpress reserves the right, in its sole discretion, to approve or deny any refund, taking into account the services performed, the current stage the procedure may be in, and compliance with DNExpress’s established follow-up procedures.

7.13. Update of Birth Certificates – Preexisting Record Errors

In cases involving the updating of Mexican birth certificates, the Client acknowledges that original vital records documents may contain preexisting errors, variations, or discrepancies stemming from the original registration of the record.

Such discrepancies may include, but are not limited to, differences in spelling of names, surnames, dates, or other personal information that differ from the Client’s family usage, assumptions, or later records.

The Client understands and agrees that:

a) DNExpress does not create, alter, or originate the contents of original vital records;
b) DNExpress’s role is limited to locating, retrieving, updating, and processing existing official records as maintained by government authorities; and
c) The discovery of discrepancies or errors in original records constitutes the identification of a preexisting condition, not an error or fault attributable to DNExpress.

Accordingly, DNExpress shall not be held liable for inaccuracies contained in original vital records, and no refund shall be issued based on allegations that DNExpress is responsible for such discrepancies.

If a correction or amendment becomes necessary as a result of a discovered discrepancy, such services shall constitute a separate service subject to additional time, procedures, and fees.

8. INTELLECTUAL PROPERTY

8.1. All content, materials, documents, templates, forms, workflows, processes, methodologies, checklists, instructions, communications, website content, graphics, logos, trade names, service names, and other intellectual property used, created, provided, or made available by DNExpress in connection with its services (collectively, the “DNExpress Materials”) are and shall remain the exclusive property of DNExpress or its licensors.

8.2. The Client is granted a limited, non-exclusive, non-transferable, revocable license to use the DNExpress Materials solely for the purpose of receiving the services hired. No ownership or intellectual property rights are transferred to the Client.

8.3. The Client shall not, without prior written consent from DNExpress:

a) Copy, reproduce, modify, distribute, publish, transmit, sell, sublicense, or create derivative works from the DNExpress Materials;
b) Use the DNExpress Materials for commercial purposes or for the benefit of third parties;
c) Reverse engineer, decompile, or attempt to extract DNExpress’s internal processes or methodologies; or
d) Remove, alter, or obscure any proprietary notices or branding contained in the DNExpress Materials.

8.4. Any documents, forms, or materials provided by the Client remain the property of the Client or the applicable issuing authority. However, the Client grants DNExpress a limited license to use, reproduce, store, submit, and process such materials solely for the purpose of performing the services, in accordance with DNExpress’s Privacy Policy and Data Processing Agreement.

8.5 . Nothing in these Terms shall be construed as granting the Client any right, title, or interest in DNExpress’s trademarks, service marks, trade names, domain names, or branding elements, whether registered or unregistered.

8.6. Unauthorized use of DNExpress Materials may result in the suspension or termination of services and may subject the Client to civil or criminal liability under applicable intellectual property laws.

8.7. Copyright Policy; Infringement Claims

8.7.1. Respect for Intellectual Property

DNExpress respects the intellectual property rights of others and expects Clients and third parties to do the same. Unauthorized use, reproduction, or distribution of DNExpress Materials, website content, branding, forms, templates, workflows, or proprietary processes is strictly prohibited. DNExpress will not tolerate infringing activity on or through its website, communications, or services and will act accordingly to prevent or stop any infringing.

8.7.2. Reporting Copyright or Intellectual Property Infringement (DMCA Notice)

If you believe that any content made available by DNExpress infringes a copyright or other intellectual property right that you own or control, you may submit a written Notification of Claimed Infringement to DNExpress’s designated agent at the contact information below:

Designated Agent: Copyright Manager

Company: Doble Nacionalidad Express LLC

Email: contact@dnexpress.org Mailing Address:

1105 Broadway, Suite 205 Chula Vista, CA 91911 United States

To be effective, your notification must include the following information:

a) A physical or electronic signature of the person authorized to act on behalf of the intellectual property owner;
b) A description of the copyrighted work or intellectual property right you claim has been infringed;
c) A description of the allegedly infringing material and its location on
DNExpress’s website or materials;
d) Your name, address, telephone number, and email address;
e) A statement that you have a good-faith belief that the use of the material is not authorized by the rights holder, its agent, or the law; and
f) A statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on the rights holder’s behalf.

DNExpress may share a copy of the notification with the party alleged to have infringed and may take reasonable steps to remove or disable access to the material.

8.7.3. Repeat Infringers

DNExpress reserves the right, in its sole discretion, to remove, restrict, or disable access to materials it believes in good faith to be infringing and to suspend or terminate services for any Client or user who repeatedly or egregiously infringes the intellectual property rights of DNExpress or third parties.

8.7.4. Counter Notification

If you believe that material removed or disabled by DNExpress was done so as a result of mistake or misidentification, you may submit a written Counter Notification to the Designated Agent containing:

a) Your physical or electronic signature;
b) Identification of the material removed and its prior location;
c) A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled by mistake or misidentification; and
d) Your name, address, telephone number, and consent to the jurisdiction of the appropriate United States federal court.

Upon receipt of a valid counter notification, DNExpress may restore the material unless it receives notice that a legal action has been filed seeking a court order to restrain the alleged infringement.

8.7.5. False Claims

Any person who knowingly submits a false or misleading notification or counter notification may be liable for damages, including costs and attorneys’ fees, under applicable law. DNExpress reserves the right to pursue legal remedies against any party that submits abusive, fraudulent, or bad-faith infringement claims.

9. LIMITATION OF LIABILITY

9.1. To the fullest extent permitted by applicable law, DNExpress shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of opportunity, loss of data, emotional distress, or reputational harm, arising out of or related to its services, even if DNExpress has been advised of the possibility of such damages.

9.2. DNExpress shall not be liable for any damages, losses, or claims arising from:

a) Decisions, actions, or inactions of government authorities, civil registries, courts, consulates, or third-party service providers;
b) Delays, denials, backlogs, legislation changes, system outages, or procedural changes imposed by government entities;
c) Errors, omissions, or inaccuracies contained in documents or information provided by the Client or third parties;
d) Preexisting errors or discrepancies discovered during the course of the services;
e) The Client’s failure to follow instructions, provide timely information, or respond to requests; or
f) Events beyond DNExpress’ reasonable control, including force majeure events.

9.3. DNExpress does not guarantee any particular result, outcome, approval, timing, or success in connection with any governmental, administrative, or legal process. All services are provided on a best-efforts basis, subject to applicable law.

9.4. To the fullest extent permitted by law, DNExpress’ total cumulative liability, whether arising in contract, tort, negligence, strict liability, or otherwise, shall not exceed the total amount of fees actually paid by the Client to DNExpress for the specific services giving rise to the claim.

9.5. Any claim or cause of action arising out of or related to the services must be brought within twelve (12) months after the date on which the claim arose, otherwise such claim shall permanently expire, to the extent permitted by law.

9.6. Nothing in these Terms shall limit or exclude liability that cannot be limited or excluded under applicable law, including liability for fraud or willful misconduct where such limitation is prohibited.

9.7. Right to Cure; Limitation and Resolution of Claims

In the event that the Client alleges that DNExpress has caused harm, loss, or damages directly attributable to DNExpress’s actions or omissions, the Client agrees that DNExpress shall have the right, but not the obligation, to cure, resolve, or mitigate the issue prior to the initiation of any legal action.

Such cure or resolution may include, at DNExpress’s sole discretion, one or more of the following remedies:

a) Issuing a full refund of fees paid by the Client for the affected Services;
b) Taking reasonable steps to restore the matter to its original state, to the extent feasible;
c) Performing additional corrective or remedial work on the Client’s behalf at no additional charge; and/or
d) Offering any other reasonable resolution deemed appropriate by DNExpress under the circumstances.

9.8. If DNExpress provides any of the remedies described above, the Client acknowledges and agrees that such resolution constitutes full and final satisfaction of any and all claims arising out of or related to the Services.

9.9. Upon acceptance of such resolution, the Client expressly waives and releases DNExpress, its members, officers, employees, agents, contractors, and affiliates from any and all past, present, or future claims, demands, causes of action, or legal proceedings, whether known or unknown, arising out of or related to the same matter.

The Client further agrees not to initiate, pursue, or participate in any lawsuit, arbitration, administrative complaint, or other legal action against DNExpress relating to the resolved issue.

10. PERSONAL DATA PROTECTION

10.1 To learn how DNExpress collects, uses, manages and protects your personal data, please            refer    to         the      DNExpress   Privacy          Policy https://dnexpress.org/privacy-policy/

10.2 These Terms and Conditions are subject to change without previous notice. Please review these again before hiring any other services from DNExpress, even if you have previously and satisfactorily acquired our services.

10.3. In compliance with the California Civil Code Section 1798.100, the personal data that you provide and authorize us to collect will not be used for any other purposes than the ones you explicitly authorize. Doble Nacionalidad Express LLC does not sell or share your personal data to any third party.

10.4. The purposes mentioned in point 10.1. of these terms and conditions include the following:

a) The obtention of Mexican citizenship through our Dual Citizenship service.
b) The obtention of Mexican temporal or permanent residency with our legal assistance.
c) Legal assistance in the obtention of certified Mexican birth, marriage and death records and, if required, their apostille.
d) Certified translations of legal documents or records of a different nature from english into spanish or from spanish to english.
e) Assist in the obtention and correction requests of official personal records in the United States, such as birth, marriage and death records.
f) Legal advice in general sense without including the representation of the client in a litigation.
g) Any and all additional legal services that, after the client’s approval, are considered required to achieve the obtention of the client’s Mexican citizenship. These may never be undertaken prior to the client’s consent.

10.5. In the event of a data breach, and in compliance with the California Civil Code Section 1798.92, Doble Nacionalidad Express LLC is obligated to notify the client of this within thirty calendar days and to take measures to prevent further information from being shared with any third parties or stolen. Said notification will be provided to the client under the format established by the California Civil Code in its subdivision (j) found in the same section mentioned above.

10.6. By officially hiring our services, you are authorizing Doble Nacionalidad Express LLC to make use of the photocopies or digital files containing scans or pictures of your personal data. Among the uses your documents will be destined for the printing of digital files in order for these to be presented upon government agencies with the purpose of successfully achieving the services hired. Doble Nacionalidad Express LLC is obligated to shred the printed copies of the client’s personal data upon completion of services rendered. The preceding obligation is in compliance with the California Civil Code § 1798.81. At the same time, all digital files containing your personal information will be deleted from any and all of the Doble Nacionalidad Express LLC’s databases and computer systems.

10.7. At any point and without exceptions, under the Section 1798.105 of the California Civil Code, the client will be able to ask Doble Nacionalidad Express LLC to delete any personal information which the company maintains. In the event that said request is made during the course of an active process for which the client originally hired the company, the procedure shall be aborted and the client will also be able to request a refund alongside the deletion of their personal information.

11. DISPUTE RESOLUTION; ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT INVOLVES YOUR LEGAL RIGHTS AND REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH BINDING ARBITRATION AND NOT IN COURT.

11.1. Notice and Informal Dispute Resolution

Before initiating any arbitration or legal proceeding, the Client and DNExpress agree to first attempt to resolve any dispute informally and in good faith through a direct negotiation.

The Client must provide DNExpress with written notice of the dispute within thirty (30) calendar days of when the dispute arises. Such notice must include:

a) The Client’s full legal name and contact information;
b) A detailed description of the nature of the dispute; and
c) The specific relief being requested.

Notice to DNExpress shall be sent to:

Doble Nacionalidad Express LLC Legal Department – Dispute Notice

1105 Broadway, Suite 205

Chula Vista, CA 91911

Email: contact@dnexpress.org

DNExpress will respond in writing. If the dispute is not resolved within thirty (30) calendar days after receipt of notice, either party may proceed as set forth below.

11.2. Binding Arbitration

Except for disputes that qualify for small claims court or seek injunctive relief related to intellectual property, all disputes, claims, or controversies arising out of or related to these Terms and Conditions shall be resolved exclusively by binding arbitration.

By agreeing to these Terms, both parties waive the right to a trial by judge or jury.

Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and shall be conducted by a single arbitrator.

11.3. No Class Actions or Representative Proceedings

All disputes shall be resolved only on an individual basis.

The Client and DNExpress expressly waive any right to bring or participate in:

• Class actions.
• Class arbitrations.
• Representative actions.
• Private attorney general actions.

The arbitrator may not consolidate claims or preside over any proceeding involving more than one individual.

11.4. Federal Arbitration Act

These Terms involve interstate commerce and this arbitration agreement shall be governed by and enforced in accordance with the Federal Arbitration Act (9 U.S.C. § 1 et seq.), to the maximum extent permitted by law.

11.5. Arbitration Location, Time Limits, and Procedure

a) Any arbitration shall take place in San Diego County, California, unless the parties agree otherwise;
b) Any claim must be brought within one (1) year of the date the dispute arises, or it shall be permanently barred;
c) Arbitration proceedings shall be confidential; and
d) Courts located in San Diego County, California shall have exclusive jurisdiction to enforce or confirm any arbitration award.

Either party may bring an individual action in small claims court if the claim qualifies.

11.6. Authority of Arbitrator

The arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, or enforceability of this arbitration agreement, except that the arbitrator may not conduct any form of class or representative proceeding.

11.7. Injunctive Relief for Intellectual Property

Nothing in this section shall prevent DNExpress from seeking injunctive or equitable relief in a court of competent jurisdiction for the protection of its intellectual property, confidential information, or proprietary materials.

11.8. Enforceability

If any portion of this section is found unenforceable, the remaining provisions shall remain in full force and effect. If the class action waiver is found unenforceable, this entire arbitration provision shall be null and void, and disputes shall be resolved exclusively in the courts of San Diego County, California.

12. GOVERNING LAW; MISCELLANEOUS

12.1. Governing Law

These Terms and Conditions, and any dispute arising out of or relating to them or the Services, shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-laws principles.

12.2. Venue

To the extent any dispute is not subject to arbitration pursuant to Section 9, the parties agree that exclusive jurisdiction and venue shall lie in the state or federal courts located in San Diego County, California.

12.3. Force Majeure

DNExpress shall not be liable for any delay, suspension, interruption, or failure to perform services caused by events beyond its reasonable control (“Force Majeure Events”).

Force Majeure Events include, but are not limited to:

a) Acts or omissions of governmental authorities;
b) Government shutdowns or closures in the United States or Mexico;
c) Changes in laws, regulations, internal policies, or official procedures, including changes in Mexican nationality, immigration, vital records, or judicial procedures;
d) Pandemics, epidemics, public health emergencies, or related governmental measures;
e) Riots, civil unrest, strikes, protests, or acts of violence;
f) Natural disasters, fires, floods, earthquakes, or extreme weather;
g) Failures of digital government platform, databases, or appointment platforms; and
h) Differences between Mexican and United States government holiday schedules, including periods in which Mexican government offices are closed while U.S. offices remain open, or vice versa.

During a Force Majeure Event, DNExpress’s obligations shall be suspended for the duration of the event, without penalty or liability.

12.4. Electronic Acceptance; Binding Agreement

The Client acknowledges and agrees that these Terms and Conditions are legally binding, whether accepted verbally, digitally, or implicitly through conduct and, as previously agreed, through the simple hiring of DNExpress’ services.

Without limitation, the Client agrees that:

a) Accessing DNExpress’ website, submitting information, uploading or delivering documents, making payment, or authorizing services constitutes acceptance of these Terms and Conditions;
b) The Client is responsible for reading and understanding these Terms, and failure to read them does not relieve the Client of their obligations;
c) DNExpress is not responsible for a Client’s failure to review the Terms prior to engaging Services; and
d) Receipt of documents, payment, or instructions by DNExpress constitutes tacit approval of these Terms by the Client.

Acceptance of these Terms shall have the same legal effects as a handwritten signature.

12.5. Entire Agreement

These Terms and Conditions, together with DNExpress’s Privacy Policy, Data Processing Agreement, and any written service confirmations, constitute the entire agreement between the Client and DNExpress and supersede all prior or contemporaneous oral or written agreements, representations, or understandings.

12.6. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

12.7. No Waiver

Failure by DNExpress to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

12.8. Assignment

The Client may not assign or transfer any rights or obligations under these Terms without prior written consent from DNExpress. DNExpress may assign these Terms in connection with a merger, restructuring, or sale of assets.

12.9. Survival

Any provisions which by their nature should survive termination of services shall survive, including but not limited to provisions relating to fees, refunds, limitation of liability, dispute resolution, intellectual property and governing law.

12.10. Headings

Section headings are provided for convenience only and shall not affect the interpretation of these Terms.

13. Importance of Online Reputation

The Client acknowledges and agrees that DNExpress’s online reputation is a critical business asset and that DNExpress devotes substantial resources to maintaining accurate, truthful, and professional public communications.

13.1. Prohibition of False or Bad-Faith Reviews

DNExpress reserves the right to challenge, dispute, and pursue removal of any online review, public comment, post, or statement (collectively, “Reviews”) published by:

• Current or former Clients; or
• Individuals who contacted DNExpress but never hired its Services,

where such Review is false, misleading, malicious, cruel, made in bad faith, or not based on honest personal experience.

This includes, without limitation, Reviews that:

a) Contain false statements of fact;
b) Misrepresent DNExpress’s Services, policies, or conduct;
c) Omit material facts in a misleading manner;
d) Are posted for leverage, retaliation, coercion, or harassment; or
e) Are authored by individuals who never became Clients.

If you are having a negative experience with DNExpress’ services, please let us know so that we may pursue a solution that will ensure the mutual benefit of both parties. Suggestions, complaints or negative experiences shall be referred to DNExpress at the following email address: feedback@dnexpress.org (Sugerir a Aristeo).

13.2. Right to Respond and Disclose Limited Information

The Client expressly authorizes DNExpress to publicly respond to any Review posted by or attributed to the Client.

Such response may include limited, non-confidential information necessary to:

• Correct false or misleading statements;
• Clarify the procedural or factual context of the matter; and
• Defend DNExpress’s reputation,

provided that DNExpress shall not disclose sensitive personal data beyond what is reasonably necessary to respond.

13.3. Platform Enforcement and Removal

The Client acknowledges and agrees that DNExpress may:

• Report reviews to online platforms (including but not limited to Google, Yelp,

Facebook, Instagram, Trustpilot, and similar services);

• Request removal of reviews that violate platform guidelines; and
• Submit documentation or explanations to such platforms to support removal requests.

The Client expressly agrees that the removal of a Review by a platform pursuant to its policies does not constitute censorship, retaliation, or wrongdoing by DNExpress.

13.4. Legal Remedies Reserved

DNExpress reserves all rights to pursue legal remedies to the fullest extent permitted by law against any person who publishes false, defamatory, or bad-faith Reviews, including remedies available under:

• Defamation laws;
• Unfair competition laws;
• Civil harassment statutes; and
• Applicable platform and internet governance rules.

Nothing in this Section restricts a Client’s right to post truthful, honest, and good-faith opinions based on actual experiences.

14. Bank Disputes and Chargebacks

The Client acknowledges that initiating a bank dispute, chargeback, or payment reversal (collectively, “Bank Dispute”) regarding any charge made by DNExpress constitutes a formal allegation concerning the validity of the transaction and the services provided.

14.1. Right to Defend and Protect Economic Interests

In the event of a Bank Dispute, DNExpress expressly reserves the right to take all reasonable actions necessary to protect its legitimate economic interests, including but not limited to:

a) Contesting the Bank Dispute with the relevant financial institution, payment processor, or card network;
b) Submitting documentation, communications, records, timelines, invoices, screenshots, policies, and contractual terms; and
c) Disclosing information reasonably necessary to demonstrate that the services were authorized, rendered, and performed in accordance with these Terms.

14.2. Authorization to Disclose Information

By initiating a Bank Dispute, the Client expressly authorizes DNExpress to disclose to banks, card issuers, payment processors, dispute-resolution entities, and affiliated third parties any personal data, documents, communications, or case information reasonably necessary to defend against the dispute and recover amounts owed.

Such disclosure shall be limited to what is reasonably required for dispute resolution and shall not be deemed a violation of:

• DNExpress’s Privacy Policy; ● Any Data Processing Agreement; or ● Applicable data-protection laws.

14.3. Limitation on Data Protection Claims

The Client agrees that no claim, complaint, or demand may be brought against DNExpress for breach of privacy, confidentiality, or data-protection obligations arising solely from disclosures made in good faith in connection with a Bank Dispute defense.

14.4. Consequences of Bank Disputes

The Client further acknowledges that initiating a Bank Dispute may result in:

a) Immediate suspension or termination of Services;
b) Permanent closure of the Client’s file, including deletion of all personal data or documents that DNExpress holds from the Client; and
c) DNExpress declining to provide future services to the Client.

14.5. Good Faith Requirement

Nothing in this Section limits the Client’s right to pursue a Bank Dispute in good faith when legally justified. However, the Client acknowledges that Bank Disputes are frequently initiated due to dissatisfaction, frustration, or misunderstanding and do not replace DNExpress’s internal refund and dispute-resolution procedures.

15. Good-Faith And Payment Obligation

The Client acknowledges that DNExpress frequently performs substantial professional and administrative work before final delivery of documents or outcomes and that partial payment does not constitute full payment for services rendered.

The Client agrees that engaging DNExpress, paying only an initial percentage, obtaining the benefit of the services, and thereafter failing to complete payment or intentionally ceasing communication constitutes bad-faith conduct.

15.1. Non-Payment After Services Are Rendered Should the Client:

a) Fail to complete the remaining balance owed;
b) Ceases communication after services have been performed or results obtained; or
c) Obtains documents, outcomes, or benefits and subsequently attempts to bypass DNExpress to avoid payment,

DNExpress reserves the right to immediately suspend services, close the Client’s file, and pursue remedies according to what the law may permit.

15.2. Withdrawal of Representation and Notification of Authorities

In the event of voluntary failure to provide payment or bad-faith conduct, DNExpress may, where legally allowed:

a) Withdraw as the Client’s representative or agent before any government authority;
b) Notify relevant government or vital records authorities that DNExpress’ services were not fully paid and that representation has been withdrawn;
c) Request that authorities annotate, suspend, review, or administratively reassess any pending or recently completed process to the extent permitted by law; and
d) Cooperate with any governmental inquiry concerning the circumstances under which the process was obtained.

The Client expressly acknowledges that DNExpress does not control the decisions of governmental authorities, and that any action taken by such authorities is outside DNExpress’ control.

15.3. No Obligation to Release Documents or Results

Until all outstanding balances are paid in full, DNExpress reserves the right to withhold delivery of certified copies, originals, credentials, or final documentation obtained or generated as part of its services, to the extent permitted by law.

15.4. No Liability for Governmental Action

The Client agrees that DNExpress shall not be liable for any adverse consequence, delay, annotation, suspension, or review initiated by government authorities as a result of DNExpress’ lawful withdrawal or notification due to non-payment or bad-faith conduct.

15.5. Additional Remedies Reserved

DNExpress reserves all rights to pursue collection efforts, legal claims, reporting remedies, or other lawful actions to recover unpaid fees, including but not limited to claims for unjust enrichment, breach of contract, and fraud.

15.6. Retention of Original Documents for Refusal of Payment

To the extent permitted by applicable law, DNExpress reserves the right to retain possession of any original documents, certified copies, credentials, or materials provided by the Client or obtained on the Client’s behalf until all outstanding balances are paid in full.

The Client expressly acknowledges and agrees that such retention does not constitute conversion, theft, or improper withholding, but rather a lawful administrative measure directly related to unpaid services rendered.

15.7. Right to Destroy or Shred Documents After Refusal of Payment

If the Client fails to provide full payment within a reasonable period after written notice of refusal, DNExpress reserves the right, at its sole discretion, to securely shred, destroy, or permanently dispose of physical documents in its possession, including original documents, provided that:

a) The documents are no longer required for legal compliance;
b) The Client has failed to cure their refusal after notice; and
c) Destruction is performed in accordance with DNExpress’ internal data-handling and security procedures.

The Client acknowledges that DNExpress is not obligated to store documents indefinitely in cases of abandonment, refusal to provide payment, or bad-faith conduct.

15.8. Non-Liability for Document Retention or Destruction

The Client expressly waives any claim against DNExpress arising from:

a) Lawful retention of documents due to unpaid balances; or
b) Secure destruction of documents following refusal to provide payment and abandonment of the case, provided DNExpress acts in good faith and in accordance with these Terms and applicable law.

15.9. Client Responsibility

The Client acknowledges that it is the Client’s sole responsibility to:

• Maintain copies of all personal and civil documents; and
• Respond promptly to payment and communication requests.

DNExpress shall not be responsible for losses resulting from the Client’s failure to maintain copies or to complete payment obligations.

SECTION 16. NO U.S. LEGAL ADVICE; NO ATTORNEY-CLIENT RELATIONSHIP

16.1. No U.S. Legal Advice. 

Unless expressly stated in writing and permitted by applicable licenses, DNExpress does not provide legal advice under United States law. Services are professional, administrative, procedural, and logistical in nature.

16.2. No Attorney-Client Relationship.

Nothing in these Terms and Conditions or within the services provided creates an attorney-client relationship between DNExpress and the Client in the United States. Any legal representation in Mexico, if applicable, is governed by Mexican law and separate professional obligations.

SECTION 17. CLIENT DUTY TO COOPERATE

17.1. The Client agrees to cooperate fully and timely by providing accurate information, documents, signatures, and responses when requested.

17.2. DNExpress shall not be responsible for delays, adverse outcomes, additional costs, or suspension of services caused by the Client’s failure to cooperate, communicate, or comply with instructions.

18. NO GUARANTEE OF GOVERNMENT APPROVAL

18.1. The Client acknowledges that all services are subject to the discretion of government agencies including vital records offices, courts, consulates, among other government agencies.

18.2. DNExpress does not guarantee approvals, timelines, outcomes, or acceptance of any application, registration, amendment, or request.

SECTION 19. CLIENT WARRANTY OF DOCUMENT AUTHENTICITY

19.1. The Client represents and warrants that all documents, information, and statements provided are true, accurate, complete, and authentic.

19.2. DNExpress relies entirely on Client-provided materials and shall not be responsible for consequences arising from forged, altered, incomplete, misleading, or fraudulent documents.

19.3. DNExpress reserves the right to terminate services immediately upon discovery of false or fraudulent materials and may cooperate with authorities as required by law.

SECTION 20. COMPENSATION BY CLIENT

20.1. The Client agrees to compensate, defend, or/and hold DNExpress, its members, managers, employees, contractors, and affiliates harmless from any claims, losses, damages, penalties, costs, or expenses (including attorneys’ fees) arising from:

a) Client misrepresentations or omissions;
b) False or defective documents;
c) Client violations of law; or
d) Third-party claims caused by Client conduct.

21. RIGHT TO DISCONTINUE SERVICES

21.1. DNExpress reserves the right, consistent with law and ethics, to refuse, suspend, or discontinue services at any time, including for operational, legal, compliance, or risk-management reasons.

21.2.. Discontinuation does not waive DNExpress’ right to collect fees for services rendered.

SECTION 22. LANGUAGE & TRANSLATION DISCLAIMER

22.1. Services may be provided in English and/or Spanish.

22.2. The Client confirms sufficient understanding of the language(s) used and accepts responsibility for obtaining independent translation or interpretation.

22.3. Language misunderstandings shall not invalidate these Terms and Conditions.

SECTION 23. ELECTRONIC COMMUNICATIONS CONSENT

23.1. The Client consents to receive communications via email, WhatsApp, SMS, phone calls, cloud platforms, all socia media platforms that DNExpress interacts with, and electronic document transmission.

23.2. Virtual communications shall be deemed written notice for all purposes under these Terms and Conditions.

SECTION 24. NO THIRD-PARTY BENEFICIARIES

24.1. These Terms and Conditions are for the sole involvement of DNExpress and the Client.

24.2. No third party—including family members, relatives, heirs, or beneficiaries—has any rights or claims under these Terms and Conditions.

25. EXPERIENCES & MARKETING (OPTIONAL PARTICIPATION)

25.1. DNExpress may request feedback for marketing purposes only, including but not limited to written experiences, interviews, photos to be published in its official social media accounts, among others.

25.2. Participating in DNExpress’ advertising and/or social media posts is completely voluntary. If provided, DNExpress may also use written experiences in anonymity or unless the Client authorizes otherwise in writing.

25.3 DNExpress will ask clients to use Client’s pictures, experiences, interviews, videos, etc as content for DNExpress’s

SECTION 26. SURVIVAL OF FEES & OBLIGATIONS

26.1. All payment obligations, compensations, dispute-resolution provisions, and limitations of liability survive the termination of Services.

SECTION 27. CONFLICTS OF INTEREST DISCLOSURE

27.1. The Client acknowledges that DNExpress serves a high volume of clients and may provide similar services to others with similar legal or factual circumstances, and that such circumstances do not constitute a conflict of interest.